For immediate service, call 800-222-2460 (Mon - Fri, 8 AM - 4:30 PM EST)
We greatly value your business! If you are receiving an error message or having any problem logging into our site, please peruse the information below. As we are a small company, we unfortunately lack the resources to provide website technical support. We would be happy to take your order over the phone, however!
Cookies! One of the most common reasons that people have trouble purchasing from our site (or any site) is web browser "cookies." Please check to make sure that you have cookies enabled. It often helps to completely close and restart your web browser. If you know how to "clear your cookies," this sometimes can help.
Try a different browser. If you use Internet Explorer, try using Mozilla Firefox. You could also try to use Google Chrome or Apple Safari. We don't endorse any particular web browser, but if you are comfortable using another one, oftentimes you will be able to complete your order without issue. Success with another browser suggests that the original browser you were using might be misconfigured in some way or simply outdated.
Upgrade to the latest browser. If you are using an older version of your favorite web browser software, it could be causing you trouble. If you are comfortable with upgrading to a newer version, that can really help. (For our customers who use Windows, try visiting Microsoft for the latest version of Internet Explorer here. You can find the latest version of Firefox here and Google Chrome here.)
Errors on payment page. Be sure you have selected the correct credit card type, expiration date, and CVV code.
Other tips. If the above doesn't help, it's possible that one of these suggestions may help:
- If a page loads only halfway or takes a very long time to load, clicking the "Stop" button at the top of your browser and then clicking "Reload" or "Refresh" often solves the problem. Refresh the page.
- Clear your cache. Most web browsers temporarily store a local copy of every page you visit. Clearing your cache deletes those files and makes room for new ones. Go to the "Cache" or "Temporary Internet Files" option on your browser (on Firefox, go to "Tools" and choose "Clear Private Data"; if you use Internet Explorer, go to "Tools" and choose "Internet Options"), and delete the files stored in your cache.
If none of these suggestions solves your problem, please contact us at our toll-free number and we'll be happy to fill your order by phone. Sorry, but our staff will not be able to troubleshoot your web browser or computer.